Return policy

Last updated: August 2026

At UNNIVI, we want you to love your jewelry. If your order isn't exactly what you expected, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused and unworn
  • In its original condition
  • Returned in its original packaging, including the UNNIVI pouch and/or jewelry box
  • Free from signs of wear, damage, perfumes, cosmetics, or other contamination

Because our jewelry is worn directly on the skin, returned items must be in a hygienic condition.

Non-Returnable Items

The following items cannot be returned:

  • Earrings (for hygiene reasons), unless they are defective or we shipped the wrong item
  • Personalized or custom-made products
  • Gift cards

Refunds

Once we have received and inspected your return, we will notify you of the outcome.

If approved, your refund will be processed within 5–10 business days and automatically credited to your original payment method.

Please note that it may take additional time for your bank or payment provider to process the refund.

Original shipping costs are not refundable, unless the return is the result of our error or required by applicable consumer law.

Return Shipping Costs

Customers are responsible for the cost of returning items.

If your item arrived damaged, defective, or you received the wrong product, UNNIVI will cover the return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery by emailing support@unnivi.com.

Please include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

We'll assess the situation and provide an appropriate solution as quickly as possible.

How to Request a Return

To request a return, please contact us at support@unnivi.com.

Include your:

  • Order number
  • Name
  • The item(s) you wish to return

We'll provide you with the return address and further instructions.

Please do not send items back without contacting us first.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original order (if eligible) and place a new order.

Statutory Consumer Rights

This Return Policy is provided in addition to your statutory consumer rights under applicable consumer protection laws.

Nothing in this policy limits or excludes any rights you may have under applicable law.