FAQ
Soft Luxury. Timeless Elegance. Refined Care.
About UNNIVI
Who is UNNIVI?
UNNIVI is a Dutch soft-luxury jewelry brand where timeless elegance meets everyday wearability. Our collections are thoughtfully curated for women who appreciate refined details, premium materials, and effortless sophistication.
Where is UNNIVI based?
UNNIVI is proudly based in the Netherlands. Every order is carefully packed and shipped from our Dutch warehouse.
Ordering & Shipping
How quickly will my order be processed?
Orders are typically processed within 1–3 business days.
During launches, promotional periods, weekends, or public holidays, processing may take slightly longer.
How long does delivery take?
Estimated delivery times are:
- Netherlands: 1–3 business days
- Belgium: 2–4 business days
- Germany: 2–5 business days
- Other EU countries: 3–7 business days
Will I receive tracking information?
Yes. As soon as your order has been shipped, you'll automatically receive a Track & Trace email.
Does UNNIVI ship internationally?
Yes. We currently ship to countries within the European Union.
Shipping costs are calculated during checkout.
Payment
Which payment methods do you accept?
Available payment methods may vary by country.
Depending on your location, you can securely pay using the payment methods displayed during checkout, including iDEAL, Bancontact, PayPal, and major credit cards.
Can I pay later with Klarna?
If Klarna is available during checkout, you can choose to pay later according to Klarna's terms and conditions.
Our Jewelry
Which materials does UNNIVI use?
Our collections include:
- 18K Gold PVD Stainless Steel
- 925 Sterling Silver
- Nickel-free materials
- Carefully selected crystals and stones
The exact materials are always listed on each product page.
Is your jewelry hypoallergenic?
Yes. Our jewelry is nickel-free and designed to be suitable for most sensitive skin.
Is your jewelry waterproof?
Our 18K Gold PVD stainless-steel jewelry is designed for everyday wear and is highly water-resistant.
Our 925 Sterling Silver jewelry naturally requires a little more care to maintain its shine.
For detailed care instructions, please visit our Warranty & Care page.
How should I care for my jewelry?
Store your jewelry in a dry place, clean it with a soft microfiber cloth, and avoid prolonged exposure to harsh chemicals.
More care tips can be found on our Warranty & Care page.
Sizing & Fit
How do I choose the right size?
Every product page includes sizing information to help you choose the perfect fit.
Still unsure? Our customer support team is happy to help.
What if I ordered the wrong size?
Eligible items can be returned within 30 days in accordance with our Refund Policy.
Returns & Warranty
Can I return my order?
Yes. We offer a 30-day return policy.
Items must be unused, unworn, and returned in their original packaging.
Please refer to our Refund Policy for full details.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Can earrings be returned?
For hygiene reasons, earrings can only be returned if they are unused and the hygiene seal or protective packaging remains intact.
Does UNNIVI offer a warranty?
Yes.
UNNIVI provides a 3-month commercial warranty covering manufacturing defects.
This warranty is offered in addition to your statutory consumer rights.
For complete details, please visit our Warranty & Care page.
After Your Order
I haven't received my order confirmation email.
Please check your spam or junk folder first.
If you still can't find it, contact us at support@unnivi.com.
Can I change or cancel my order?
If your order hasn't entered processing yet, we'll do our best to accommodate your request.
Please contact us as soon as possible.
My item arrived damaged.
Please email support@unnivi.com within 48 hours of delivery and include your order number, photos, and a short description of the issue.
We'll help you as quickly as possible.
Gifts
Do you offer gift wrapping?
Every UNNIVI piece is carefully presented in our signature jewelry box, creating a refined unboxing experience from the moment it arrives.
At this time, we do not offer an additional gift wrapping service. However, every order is packaged with the same care and attention to detail that defines UNNIVI.
As our collection continues to grow, we hope to introduce an exclusive luxury gift wrapping option in the future.
Pre-Orders
How do pre-orders work?
Your item is reserved once payment has been completed.
The estimated shipping date is always displayed on the product page.
Our Philosophy
What makes UNNIVI special?
UNNIVI stands for Soft Luxury.
We believe true luxury doesn't need to shout. Every piece is thoughtfully curated to combine timeless elegance, premium craftsmanship, and everyday wearability.